Shipping & Pickup Policy

📦 Why Don’t I Offer Free Postage?

Shipping costs have to be covered, and rather than raise product prices for everyone, I charge shipping separately. This keeps things fair, especially for those picking up locally.

🏡 Local Pickup (Kallangur - QLD)

_ Free pickup available from 6 pm to 7 pm Mon to Fri ONLY IF TIME AND DAY ARE CONFIRMED

_ Orders must be paid up front

_ Wait for a notification before collecting

_ Find us: Search "Sisi Creations Au" in Google Maps

Shipping Days 🗓 Shipping in Hot Weather ☀️

To protect your order, we may delay shipping if extreme heat is forecast, especially over weekends. This prevents items from sitting in hot warehouses.

_ Orders are shipped on Monday and/or Tuesday
_ You’ll receive tracking info once dispatched

⏳ Processing Time

Please allow up to 5 business days for packing and creation. Usually faster! If delayed beyond this, we’ll let you know.

🚛 Delivery Times

Delivery is handled by Australia Post. Use your tracking number for an ETA.

If overdue by 3 business days, we can proceed with lodging an enquiry.

🔒 Insurance

_ Orders include up to $100 insurance for loss in transit

_ Orders over $300: Signature required

We are not liable for theft after delivery if "Safe Drop" is used
Add extra insurance or a signature for peace of mind

🏷 Wrong Address?

Please double-check your shipping details. We’re not responsible for delivery issues due to incorrect or incomplete addresses.

📬 Uncollected or Returned Parcels

Uncollected parcels go to your nearest post office
If returned, new postage must be paid for resending
No refunds for unclaimed parcels.